About

Hi, my name is Tatiane

I'm a Senior Product / Service Designer with 15 years designing digital products across enterprise platforms and consumer applications: logistics, fintech, trust & safety, and telecom.

I specialize in taking complex, fragmented systems and turning them into tools people actually rely on, working end-to-end, from discovery through shipped interfaces. I'm equally comfortable in enterprise B2B environments and consumer-facing products, and I've recently been applying generative AI tools to speed up concepting and prototyping.

Copenhagen, Denmark.

Curriculum

Experience & background.

Experience

  1. Maersk A/S

    Nov 2022 – Jan 2026

    Senior Product Designer · Copenhagen, Denmark

    Led end-to-end product design for vessel operations, chartering, and ship management platforms used across Maersk's global fleet. Conducted field research onboard vessels and in engine rooms to understand real operating constraints, then designed an offline-first monitoring tool for tracking engine health and spare parts. Facilitated discovery workshops with engineers, product managers, and maritime operations teams, and applied AI tools like Copilot and Figma Make to speed up prototyping cycles.

  2. Trustpilot A/S

    Feb 2020 – Oct 2022

    Senior Product / Service Designer · Copenhagen, Denmark

    Designed the human-decision layer for an AI-powered content moderation system, translating machine-detected policy violations into workflows agents could act on with confidence. Ran in-depth interviews and shadowing sessions with investigation agents, mapped their process across six disconnected tools, and designed a unified dashboard plus real-time input warnings and automated user education. Collaborated closely with engineering and data teams throughout implementation.

  3. Nextel Telecomunicações Ltda.

    Nov 2017 – Mar 2020

    UX Specialist / Design Lead · São Paulo, Brazil

    Led a team of two designers on a personalized onboarding flow for the Meu Nextel app, addressing five separate business problems: delivery uncertainty, invalid customer data, payment friction, portability anxiety, and low benefit awareness within a single, cohesive first-time experience. Facilitated offsite co-creation workshops with stakeholders, ran usability testing, and produced developer handoff documentation for sprint implementation.

  4. Locaweb S.A.

    Jan 2015 – Nov 2017

    UX Designer / Consultant · São Paulo, Brazil

    Designed user-centered experiences for internal and external customers on the Enterprise Applications team, covering information architecture, wireframes, and prototypes for web and mobile products. Ran usability tests and user interviews to validate design decisions before development.

  5. PagSeguro Internet S.A.

    Jan 2011 – Apr 2014

    UX Designer / Product Analyst · São Paulo, Brazil

    Designed mobile banking and digital payment experiences for one of Brazil's leading fintech platforms. Conducted competitive benchmarking, user research, and usability testing to inform product decisions in a fast-moving, high-compliance environment.

Education

  • MBA, Digital Business

    FIAP, São Paulo, Brazil

    2018 – 2019

  • B.A., Social Communication, Publicity and Advertising

    Universidade São Judas Tadeu

    2009 – 2013